Direct Vision Central

Design Department

Job Description

This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy.Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart.What You'll Get to Do:- Own and oversee multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement- Guide customers through their onboarding journey, en We constantly gather feedback to shape, prioritize, and launch the products they truly need. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. But when our customers asked for a simple, affordable way to lead and scale their entire businesses, we listened. It's an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.Roofr is growing our Implementation Team, and we're recruiting for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives immediate time-to-value and long-term product adoption.We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. We started by building essential sales tools like aerial roof measurements and digital sales proposals. At Roofr, we're obsessed with our customers. That's what makes Roofr's CRM special. With a clear roadmap ahead, we're excited to continue expanding and leading the market with innovative products.We have an amazing culture, strong financials, and best-in-class company metrics.