Direct Vision Central

Customer Success Department

Job Description

We move fast, take ownership, and About UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.Established in 2016, Ada is a Canadian firm that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. If you're ambitious and eager to grow, Ada could be the place for you.Learn more at www.ada.cx.Engineering at AdaAs an Ada engineer, you'll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.At Ada, we see growth as a reflection of each individual owner's personal scaling. That's why our values are rooted in driving progress and continuous improvement.