Direct Vision Central

Customer Success Department

Job Description

 
Our product development process is inspired by Shape Up. These are the CRM, Admin & Onboarding, Conversations, Messaging & Scheduling, Automations & Integrations and Data Insights teams. We have a well-documented public API that is consumed by our front-end JavaScript app as well as numerous integrations. We are out to supercharge sales productivity with the most modern, thoughtfully designed, all-in-one, communication-focused CRM. 
 
Our backend tech stack consists primarily of Python Flask web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing chores. Professional Python experience is preferred but a working knowledge of Python with additional experience in other languages is acceptable if you have a desire to work with Python. You will be regularly collaborating with other backend & frontend engineers, product managers, designers, and other teams here at Close. You're able to direct your time well, communicate effectively, and collaborate in a fully distributed team. Our data stores include MongoDB, PostgreSQL, Elasticsearch, and Redis. Implemented features that leveraged AI to deliver unimaginable new product capabilities. Bonus point if you have

Contributed open source code related to our tech stack. Located in the USA (lower 48 timezones). Senior 1 & 2 level candidates should have 5+ years of experience building modern back-end systems. We love open sourcing our code and ideas on our GitHub and on The Making of Close, our behind-the-scenes Product & Engineering blog. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or a complex UI. Check out our open source projects like SocketShark, TaskTiger, LimitLion and ciso8601. Mid-level candidates should have ~3 years of similar experience and be eager to level up with the right opportunity.  
We 💛 small scaling businesses. We also use these images in our local development environment allowing coding locally against all of our services. We’re eager to make a product our customers fall in love with over and over again. 🌏 Why Close? Headquarters: USA
URL: http://www.close.com


About Us
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who prioritize taking ownership and making a meaningful impact. Our infrastructure is heavily automated using Terraform, Ansible and other AWS tools. You have hands-on production experience working with MongoDB, PostgreSQL, Elasticsearch, or similar data stores. 
You have experience designing, scaling, debugging, and optimizing systems to make them speedy and reliable. 
You have participated in code reviews and provided overall code quality suggestions to help maintain the structure and quality of the codebase. 
You care about the craftsmanship of the code and systems you produce. Most teams have 2-5 hours of internal meetings weekly. 
Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. 
Autonomy & Freedom: Create a work environment that is sustainable for you. The underlying infrastructure runs on AWS using a combination of managed services like EKS, MSK, RDS and ElasticCache and non-managed services running on EC2 instances. Led small project teams building and launching features. We don’t expect anyone to work untraditional hours, that means our default is async. Worked with complex architectures that support multiple APIs (e.g. Staff level candidates should have 8+ years of experience. Base salary range for Senior I & II is $140,000 to $210,000. Come help us with projects like... We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
Asynchronous communication & collaboration: We have team members all over the world.  
 
About the Role
You will be joining one of our six cross-functional teams. Conceiving, designing, building, and launching new user-facing features
Implementing new AI features to turbocharge our customers’ daily tasks
Improving the performance and scalability of our GraphQL and REST API
Improving how we sync millions of sales emails and calendar events each month
Working with Twilio's API, WebSockets, and WebRTC to improve our calling features
Building user-facing analytics features that provide actionable insights based on sales activity data
Improving our Elasticsearch-backed powerful search features
Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 
Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and web conferencing providers
Enhancing our web app with real-time updates powered by GraphQL Subscriptions
Leveraging the latest AI LLMs from providers like OpenAI, Groq and AssemblyAI

Help lead our ever growing data processing needs…

Billions of Mongo documents
Millions and millions of rows of PostgreSQL data
55 Terabytes of logs / month
500 billion OTEL spans over the last 30 days
10+ million events / day
Tens of thousands of docker containers
7 million minutes of call recordings / month
Petabytes / month of network traffic

Requirements... REST, GQL, WebSockets) as well as async task and event processing frameworks. You have built web APIs that were Internet facing or supported other high volume loads. To apply: https://weworkremotely.com/remote-jobs/close-senior-software-engineer-backend-python-usa-only-100-remote-1 We have CI/CD pipelines that build Docker images, run automated tests and deploy to Kubernetes clusters. Built B2B SaaS products.  
 
About You
We’re looking for high achieving, full-time Software Engineers to join our engineering team. We place a high amount of trust and responsibility with our team members from the start. 

 
We are looking for US-based Software Engineers to join our team. Someone who has a good understanding in web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.  
You're comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. Watch our most recent culture video featuring our annual team retreat in Italy
100% distributed corporation
5 weeks PTO + Winter & Summer Holiday Breaks with 2 additional PTO days for every year with the enterprise
1 month paid sabbatical every 5 years
Paid parental leave
Medical, Dental, Vision with HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
Our story and team 🚀

Our Values

Build a house you want to live in -- Examine long-term thinking and action
No BS -- Practice transparency and honesty, especially when it’s hard
Invest in each other -- Build successful relationships with your coworkers and customers 
Discipline equals freedom -- Keep your word to yourself and others
Strive for greatness -- Constantly challenge yourself and others 

How We Work Together

Productivity, Quality & Impact: We don’t track hours.